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Jun 22, 2013 2:30am PDT
up next on "your business." ♪ >>> small businesses are revitalizing the economy and american express open is here to help. that's why we are proud to present "your business" on msnbc. ♪ >>> hi there, everyone. i'm jj ramberg and welcome to "your business." this show dedicated to giving you tips and advice to help your small business grow. negative consumer comments on a review site can be a night pair for a small business to overcome. that's why a number of businesses are up in arms over concerns with reviews they've received on the site yelp. some are raising questions about whether yelp is treating them fairly. >> customer who is satisfied with my service asked me if i had a yelp page. she was eig story write a review. i gave her the same answer i gave my friend, what the hell is yelp. >> he is a new york city based lock locksmith. when he opened lockbusters he says he was unaware of yelp and widespread impact on customers' decisions. >> people would call me. did you know you were highly regarded on yelp? nope because i couldn't afford a smartphone. >> he credits much of his six-
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